Return Policy Page

At Giftzjunction, we want you to be completely satisfied with your purchases made through our application. This return policy outlines the guidelines and procedures for returning products or seeking refunds for items purchased via the Giftzjunction application. Please read this policy carefully to understand the return process.

1. Eligibility for Returns:

To be eligible for a return, the following conditions must be met:- The item(s) must have been purchased directly through the Giftzjunction application.

   - The return request must be initiated within [X] days of receiving the product(s).

   - The item(s) must be unused, undamaged, and in the original packaging.

   - Personalized or custom-made products may not be eligible for return unless there is a manufacturing defect or error.

2. Return Process:

If you wish to return an eligible item, please follow these steps:

 a. Contact Customer Support: Initiate a return request by contacting our customer support team through [email/phone number/in-app support]. Provide the following details:

    - Order number

    - Item(s) to be returned

    - Reason for the return

    b. Return Authorization: Once your return request is received, our customer support team will review the details and provide you with a return authorization, if applicable. This authorization will include instructions on how to proceed with the return.

   c. Return Shipment: Package the item(s) securely in the original packaging, along with any accessories or documentation. Follow the return instructions provided by our customer support team regarding the shipping address and any shipping labels or forms required. You will be responsible for the return shipping costs, unless the return is due to a defective or incorrect item.

   d. Return Confirmation and Refund: Once we receive and inspect the returned item(s), we will notify you of the status and proceed with the refund process, if applicable. Refunds will be issued in the original payment method used for the purchase. Please note that it may take [X] business days for the refund to reflect in your account, depending on your payment provider.

   3. Exceptions and Non-Returnable Items:

Certain items may not be eligible for return or may have specific conditions associated with their return. These may include:

- Personalized or custom-made products, unless there is a manufacturing defect or error.

- Products that are intimate or sanitary goods, such as underwear or hygiene-related items.

- Perishable or consumable items.

- Gift cards or vouchers.

   Please check the product description or contact our customer support team for specific details regarding the return eligibility of a particular item.

   4. Damaged or Defective Items:

  If you receive a damaged or defective item, please contact our customer support team immediately. Provide clear details and, if possible, attach relevant photos of the damaged or defective item(s). We will assess the situation and assist you in resolving the issue by providing a replacement, repair, or refund as deemed appropriate.

5. Change of Mind or Order Cancellation:

If you have a change of mind or wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, if the order has already been shipped, the return process outlined above will apply.

6. Updates to the Return Policy:

Giftzjunction reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy within the Giftzjunction application.

If you have any questions or need further assistance regarding our return policy, please contact our customer support team through the provided channels. We are here to help and ensure your satisfaction with your Giftzjunction purchases.